RITCCO’s teams of engineers handle a diverse range of technical issues in an enterprise environment. We can assist our clients online, by phone or through on-site support if necessary. Among the services provided are: diagnostic assessment, repair and maintenance for desktops/workstations, printers, scanners and other client-based related issues.

The desktop support services are a core set of services provided to customers under a yearly subscription through a service-level agreement contract. Through its highly-equipped technical lab, RITCCO supports a full range of issues, from scheduled upgrades to unscheduled outages.

Here is the summary of the maintenance and technical support service:

• Provide a single source of accountability for all aspects of desktop/workstation maintenance, which include hardware & software services and training assistance.
• Implement an efficient operation management model and tool-based methodologies to speed up problem solving, maintenance and support.
• Take full responsibility of the desktop/workstation to ensure your expectations are met.