RITCCO provides facilities management services to its clients by assisting them with the system analysis, design, setup and implementation of the whole facilities management solution. Among the services provided are:

• Client assistance in the review, assessment, evaluation and analysis of current business processes and models.
• Client support in the planning, design, management, utilization and allocation of an organization's spatial and non- spatial assets.
• Solution proposal and recommendations regarding business methods, networks and systems infrastructure.
• Implementation of different facilities management system modules with respect to reactive and pre-planned maintenance, hierarchy structure, asset registry, stock control, people, and among others.
• Customization of business reports according to the organization’s requirements.
• Documentation to facilitate system usage.
• User training on the different modules.

Helpdesk and planned preventative maintenance provides a reactive and productive call centre in your organization where calls can be logged and assigned to contractors or in-house labor with response codes to manage and monitor SLAs with great detail . The facilities management system then provides clever screen alerts, filters and document management techniques through a closed status . Elegant graphics and slick asset links allow to efficiently manage and maintain higher levels of service and increased performance against SLAs.

Helpdesk and planned preventative maintenance also manages future planned work of one-off or reoccurring tasks . The process produces planned events in a Gantt chart that is designed to reflect the information in a virtual schedule that provides unrivalled speed and performance. PPM tasks reap the same benefits found in a reactive order with regards to administering, alerts, filters and document management techniques.

The benefits of asset tracking are that it seamlessly integrates with other facility data. For example, assets can be linked with reactive/planned maintenance, thus reflecting the details of their service and financial history. They can be easily located through the hierarchy in the database or viewed with AutoCAD. By linking assets to a person, they can be moved whenever a person moves either within the database or directly within AutoCAD. Each asset can contain great detail and can be divided into levels and presented with documents and pictures.

Using room data in the database , an interactive calendar that contains all of a facility’s rooms and resources, you can search for your exact room criteria and book reoccurrences, review layout types, preview pictures, offer catering requirements, allocate resources like car parking and invite attendees via email. Its integration with the facilities management system provides benefits such as automated instructions to porterage or catering and export booking data that can be imported into any screen display systems.